‘What can Evoca Service do for you?’, by Grant Robinson
OK, hands up those who don’t know that Evoca UK has its own service team and that it’s so good that we gave it capital letters…
It’s not as if Evoca UK Service Team is bright, shiny-new: It’s just over two years since I joined the company as Service Manager and at the time, our immediate priority was in recruiting our team. I was put on spot as a newbie when I was asked for my comments on the subject of engineers. I said something like ‘engineers are a rare breed and you get all different types; but the thing they share in common is that they all want to go out and do a good job. They are the first port of call; they are the people the customer sees. We’re only as good as our engineers so at the end of the day, it’s really important that beyond bringing the right level of skill and expertise to the team our engineers also have the professionalism, the personality and the attitude to work, that personifies the ethos of the Evoca.’
That made quite the stir on social media and it was pointed out to me that I’d set the bar very high – which in my view is fine. We need the best engineers so that we deliver the best customer experience that it’s possible to achieve.
I didn’t end up with egg on my face as it goes: by a mixture of good luck and a healthy dollop of expertise and experience we have a team that has all the expertise you could wish for. More than that, each one of them buys into out ‘professionalism, personality and attitude’ ethos.
Whilst this gives me a nice warm feeling, the people who enjoy the benefits of our good fortune at the hiring fair are, naturally, our customers.
So: ‘What can Evoca Service do for you? The Evoca UK Service Team exists entirely to help our customers out, by providing them with any additional support they need, where they need it and when they need it. So, whether that’s the installation of a machine, a routine maintenance visit or an emergency call out in the event of a breakdown, our customers can get the issues they need to be addressed, addressed. They us call for back up and, in the shape of the Evoca UK Service Team, we provide it.
It’s always our aim to provide a first-time fix
Our Mission is to keep Our Customers’ machines running at full capacity, because that’s the only way they can maximise their revenues. It’s always our aim to provide a first-time fix and to ensure that this happens far, far more often than not, our team has been rigorously trained to ‘expert’ status on all our machines. What’s more, each and every one of them attends regular refresher courses as developments and innovations are introduced. We’re ahead of the game.
Having been in the business of leading field-based service teams for several years now, I’ve seen the lot. We ensure that each member of our team carries a full suite of tools and parts in their vehicle, so they’re always ready to repair the most common faults. When we need to parachute in a part, we have fully stocked Spare Parts department at our Kingswinford head office and a speedy courier service ready to go; ensuring that replacement parts are in situ as soon possible after diagnosis. We aim to get your machine earning its keep again. Fast.
And by the way, every member of the Evoca UK Service Team is qualified in PSSR testing, so on top of everything else, we can also ensure that the boiler in your fresh milk machine is compliant and fully-certified to current PSSR regulations.
So in answer to the question, ‘ What can Evoca Service do for you?’ – that’s it in a nutshell.
Next time, I’ll tell you all you need to know about some of the people who make up our Evoca Service Team.
Until then, cheers.
Grant
Grant Robinson is the Evoca UK Service Manager.
Meanwhile, if you think Evoca Service might be able to help you with your business, you can e-mail Grant, HERE
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