Welcome to Unattended Retailing. It’s the theme of the 14th edition of ‘Vending Insight’, a regular feature from Planet Vending that focuses on today’s cashless, connected, IoT (Internet of Things) society. There’s no product news in Vending Insight and no stories about the providers of those products. On the contrary, it’s our intention to provide those vending operators, who are hungry for information on developing technologies, with some satisfying food for thought.
This week, our guest blogger is SV 365 Technologies’ Chairman Walter Gill, who abandoned his unpaired car and iPhone to offer his thoughts on change, and the need to embrace it. As usual, we’ll provide our Ten Top Links that will take you to stories that have appeared across the Internet. They won’t all be about vending: in fact, we’ll steer you, through these stories, in the direction the world is heading. We hope that Vending Insight will inspire you to investigate how to apply the features of cashless payments, data collection and connectivity to the advantage of your vending business.
Embrace The Change… Welcome To Unattended Retailing (Planet Vending)
Suppliers all over the world are clamouring to get data on what consumers want to buy and with that information, they set out to create experiences designed to persuade us that we need to make a purchase. ‘We can’t afford to be left behind’, says this week’s guest blogger, SV 365 Technologies’ Chairman, Walter Gill, HERE
Teletorium’s Micromarket Is ‘An Online Shop With Immediate Delivery.’ (Planet Vending)
Teletorium’s Marek Kacsmarek says: Accepting innovation reinforces our position as the leaders in the market. Besides, if modern vending machines resemble smartphones in terms of user interface, then how could we reject the idea?” The full story, from Poland, is HERE
From The Internet
The Power Of Connectivity In Retail (Mulesoft)
According to MuleSoft’s Consumer Connectivity Insights 2018 report, 32% of shoppers spend more with retailers that offer a more personalised experience over those that don’t. However, with a plethora of customer data often locked up in siloes, it’s difficult for retailers to piece everything together and deliver the personalisation their customers demand. Appetite whetted? Click HERE
Samsung Launches IoT Clothes Dresser (ZD Net)
‘Air Dresser represents our IoT leadership and commitment to change millennials’ lifestyle,’ said HS Kim, CEO of Samsung’s Consumer Electronics Business. Suits you, sir? Connect, HERE
Unattended Retailing
Cars Are The New Hot Spot For Companies To Sell You Things (Yahoo News)
When everyone’s a passenger instead of a driver, the car experience really starts to change… Find out what it takes to bu Uber cool, (geddit?), HERE
Max Bupa Generates 41% Higher Prospects With Zapr’s Innovative TV-To-Mobile Technology (Business Standard)
‘Through the campaign, we could reach 1.6 million unique individuals which subsequently empowered us to get 30.3 per cent growth in our overall social media traffic in just a month.’ Who said that? And what was he going on about? Find out, HERE
Royal Mint Coining Ideas For A Cashless Society (The Times)
As the way we spend money changes, the Royal Mint is moving into new areas, from selling gold to setting up a precious metals trading app. You’ll have to provide some details to get to the full story, but the journey starts HERE
Unattended Retailing
Winning At Customer Service In An Omni-Channel World (Appian)
Exceptional customer service is key to winning and retaining loyal customers. Emerging technologies and evolving customer expectations in the digital age are disrupting how traditional contact centers operate and challenging how organizations deliver service to their customers. HERE
Study Finds New IoT Device Could Greatly Improve Active Learning (Silicon Republic)
Anyone working in the internet of things (IoT) space this week would have been pleased to hear of the launch of a new EU programme called EnABLES. Find out what it’s all about, HERE
Three Ways The Best Brands Do Omnichannel Right (Customer Think)
Omnichannel paints a picture of an all-knowing customer journey. It’s agnostic about your specific channel sins, and instead is forgiving and welcoming to all. It’s an inclusive way to invite more customers into your well-prepared and personalized customer experience. HERE
Ukraine Going Cashless: Digital Bank Transactions Hit $21 Billion In 2018 (Kiev Post)
However, most Ukrainians still mostly use their bank cards to get hold of cash: 66 percent of the operations with bank cards are simple cash withdrawals. The public withdrew a total of $27 billion in cash from ATMs from January to August, the NBU reported. Ups and downs? HERE
