Evoca Service
Vending in the UK began as a series of regional enterprises and today, despite the ‘national’ operators, it remains true that the marketplace is served by companies whose strength is concentrated geographically.
By and large, it’s a state of affairs that works well for all concerned – but what if a potential client, whose Head Office is on your patch, makes the servicing of its far-flung outposts part of the deal? Do you take on the risk, despite the distances involved and (maybe) your lack of local manpower, or do you pass up the opportunity?
Now, though, there’s a third way: if you’re an Evoca customer, you can opt to harness their national cover as part of your service response solution. What’s more, enrolling the manufacturer as the service provider for their own equipment offers significant advantages to third parties, as they bring into the equation peerless machine knowledge together with expert training, as Grant Robinson, Evoca’s UK Service Manager, is eager to point out.
‘Our customers no longer need to go out on a limb in order to win or to retain business’, he said, but there’s much more to having us as part of your team than that. With one of our experts in the trenches on your behalf, you can be sure that your machines remain healthy, ticking over nicely week in, week out. At the same time, our fully-trained engineers are ideally placed to identify minor issues before they can escalate into a down-time situation. This means costly, unexpected repairs are cut to a minimum and those client calls to say, ‘my machine isn’t working’, are virtually eliminated.
Secondly, by ensuring your machines benefit from expert maintenance from Evoca Service, you will enjoy high productivity and ensure machine revenue is consistently high. In the long run, expert maintenance helps to extend the lifespan of all your equipment, delaying the need to budget for the cost of replacements.
The improvements in equipment efficiency and performance consistency are tangible. You’ll see how optimised machines significantly contribute to increased productivity and higher output.’
The benefits are also evident when it comes to the important issue of Heath and Safety, as Evoca Sales Director Andrew Barrow explains. ‘Regular inspections and maintenance help identify and address any safety hazards, preventing accidents or injuries’, he says. ‘When a machine is professionally maintained on a regular basis, coffee debris and other residues, which will otherwise build up in a machine over time, are promptly removed. Debris and residue not only represent a health hazard, they also have a negative impact on the taste of coffee and the water, which can lead to an inconsistent product – and there’s nothing worse than that for discouraging regular use of the machine.’
So: don’t let distance deter you. You can promise expert ‘boots on the ground’ from Evoca Service – wherever your customer might be.
*To explore how you could add Evoca Service to your winning team, contact your Account Manager.
See more on Evoca Service on PV here
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