BY A SPECIAL CORRESPONDENT
The Vending Intelligence Agency, a vending services provider dedicated to supporting vending and office coffee companies and AVA training provider, has launched a new mobile request system that can raise the level of customer service vending operators provide. Designed as an additional offering to vending customers, the system named VendRequest allows the end user to have a direct link to the vending company, being able to report machine problems, missing products, request new products, have access to nutritional and allergen information, or simply provide feedback from the convenience of any smartphone.
Vending companies using VendRequest will have a QR code sticker on their vending machines next to the standard support telephone number. If a customer experiences any type of problem they can simply scan the QR code with a smartphone and immediately access your own VendRequest system featuring simple action buttons such as ‘request a refund’, ‘report a machine issue’, and ‘request favourite item’. Not only will this ensure that any issues are reported quicker and more accurately and in a more efficient manner, but customers will appreciate the higher level of service utilising the most technologically advanced methods. Furthermore, the vending company can promote itself as being more customer focused.
Nutritional values and allergen information can also be viewed easily making sure you are compliant with the new labelling law with minimum effort from you. VendRequest is also hoping to announce a UK wide agreement to show a leading diet plans points values against each product making vending become part of a healthier offering.
“Every vending company claims to offer the best service” said Phil Millard, Managing Director of the Vending Intelligence Agency, “but our service app can take a company to a new level of service beyond what its competitors can currently achieve. With so many vending companies battling for the same potential customers, with many of the same offerings, differentiation is key and our app is something truly different in the industry”.
“Not only is VendRequest designed to help vending companies gain more business with a better service offering, it will also help keep those customers as well. With typical vending companies there is a lot of reliance on end users to report any service problems which at best is inaccurate or at worst doesn’t happen leaving a machine out of service longer than normal”.
“In some cases management don’t find out that there is a problem until a customer cancels their service agreement and by then it’s too late to do anything about it. Furthermore, though route operators are responsible for reporting issues and refunds, many times they are reluctant to do so because it could reflect poorly on their own performance. With VendRequest, management is better connected to each customer and able to make sure customers are happy by being able to see what kind of connections the customer has been making and that the company is reacting to them accordingly”.
VendRequest is available to vending companies for a nominal start-up fee and monthly subscription cost, which includes all the required setup and design. Beyond the standard service requests, vending companies can also utilise the app to promote any social networking sites and link to the full company website.
Here is a link to our YouTube video explaining more about the product http://youtu.be/DCPLcfoVQKM
VendRequest ticks all the boxes to ensure your vending offering stands head and shoulders above the competition so to get on board call 08456 80 90 96.
www.vendrequest.co.uk
sa***@************co.uk
