Televend, the leading Vending Management System in Europe* with over 500.000 connected machines, has spent the past 10 years developing a single platform that streamlines every aspect of vending operations. From operator visits, stock management, and resolving technical issues to offering senior management real-time reports for performance analysis, Televend does it all. Richard Davies and Ian Forde of Televend UK expand on the real value of Televend solutions.
Let’s take a closer look at how Televend brings it all together.
‘Televend isn’t just software—it’s the heartbeat of your business, connecting every department and position with real-time data, automated workflows, and actionable insights that drive immediate results. We are the only platform on the market that unifies different levels of management and operations in such a harmonious way,’ says Richard.
Further, with Televend, you get:
- One system to unify your business
- Real-time data to make faster and smarter decisions
- Automated workflows to save time and reduce errors
- A complete picture of your performance—from operations to management
Operations: Supporting you throughout the day
‘Operations is where Televend truly shines—connecting your teams and streamlining processes with a range of modules and features that keep your business running smoothly day in and day out,’ says Richard, and highlights some of Televend’s modules:
- Routing: Plan efficient delivery routes in minutes
- Warehouse: Manage stock picking and orders with precision
- Call & Technical Centre: Log errors and track customer support calls, whilst being able to schedule technical visits effortlessly
- Cash Conformity: Monitor cash collected in real time
Account Management: Show Your Customers You Understand Their Needs
For account managers, nothing’s more important than showing customers that you understand their requirements.
Televend makes this easy with built-in reporting and optimisation tools that let you:
- Share tailored data with clients
- Highlight trends and insights
- Optimize planograms
‘One of our most powerful tools is an AI-based planogram optimizer. You can manage planograms to ensure you’re offering exactly what your customers want, helping you deliver value and deepen client relationships!’ Richard again highlights.
Finance: Automated Invoicing with the Contract Centre
Raising client invoices can be time-consuming for finance teams, but Televend simplifies this with its Contract Centre, automating invoices using real-time transaction data.
Invoices are sent directly to your accounting software, so you can:
- Eliminate manual entry and reduce errors
- Invoice for complete months – not first and last visit
- Speed up your cash flow by issuing invoices quicker
‘We are very proud of our Contract Centre, which we perfected with the help of our UK clients – the Wise Group, who were among the first to request this powerful tool. It is a game-changer for their finance departments and helps them work smarter, not harder,’ explains Ian Forde
Senior Management: Stay on Top of Performance
‘From my own experience, staying informed is essential for senior management. And acting fast to adapt to changes in the market is even more important. That is especially true for vending, an industry where, without human presence, you must rely heavily on data. Considering that, we ensured that Televend’s data is precise, timely, and actionable’, Ian adds.
Televend’s Tableau-based analytics tool with real-time visual dashboards enables managers to:
- Monitor key business KPIs daily
- Quickly spot and resolve anomalies
- Make fast, data-driven, strategic decisions
- Track the financial performance of contracts
No more waiting for end-of-month reports—everything you need is available at any time, from any place, and on any device.
Ready to put your business on one powerful platform?
Learn more at www.televend.com or contact richard.davies@intis.eu or ian.forde@televend.com and discover how Televend can become the heartbeat of your business.
*Source: Televend
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