NVCS Vending and The Vending Intelligence Agency celebrate as the Company Ambassador Programme gets its 500th Member.
Richard Hill of NVCS Ltd became the 500th delegate to become a Company Ambassador. Richard, who has been with NVCS for 14 years, said “The Company Ambassador programme was a great eye-opener. It not only reminded us of the key skills needed to give excellent customer service but also equipped us with a really good method of handling those difficult clients we get every now and again.”
NVCS Ltd is a Cover Group and AVA member, covering the East of England from three offices. The Vending Intelligence Agency visited each location to deliver the programme to minimise any disruption to route planning. Chris Skipper, NVCS Technical & Operations Director, said “We are a great believer in training and developing our staff and the courses that the VIA provide help us to do that with vending specific training, and the Company Ambassador Programme really helps us to keep head and shoulders above our competition”. NVCS Ltd have also implemented the VIA Management for Vending People programme to all its first line managers and have been successfully running the Online Health, Hygiene and Safety course for all its staff for the last year.
Phil Millard, Managing Director, Vending Intelligence Agency told PV: “We’re really excited that we have hit the 500th person to be trained on the Ambassador programme as this must have a big impact on the service that the vending operators provide. This year has seen some key vending operators run this programme for the second time to its new staff members which is a real sign that people know it works.”
*To see how VIA training can help your business, call Phil Millard on 08456 809096.
