Evoca

Evoca Strengthens its Customer Service and Logistics Teams

Evoca
Julie Green

Evoca has announced two new additions to its Kingswinford team. Julie Green joins as Customer Service Supervisor; Kirsty Woods comes on board as Logistics and Spares Assistant.

Julie brings with her almost 25 years of experience in customer service roles. ‘My first job was with Telewest, which is now Virgin Media’, she says. ‘I was there for five years and it was a great grounding. I got involved with customers accounts, complaints, despatching engineers… You name it!

‘After that, I was with the Inland Revenue for a couple of years, working as a Tax Credit Advisor in the Contact Centre.’ Julie’s next move would be her last for more than seventeen years. ‘I worked for Aggreko, progressing from Rental Coordinator to Team Leader. When I left, I was Customer Service Manager.

Evoca
Kirsty Woods

‘I’m looking forward to working with a very experienced customer service team’, Julie said. ‘My initial objective is to review the customer journey, adopt a ‘customer first’ approach and by improving processes and exploring efficiencies, free up more time to dedicate to improving the overall customer experience.’

Logistics and Spares Assistant Kirsty Woods has a background of working in logistics with delivery companies – and she believes her experience at the sharp end of the industry is the perfect preparation for her role at Evoca. ‘This job is great for me as it involves getting ‘hands-on’, from despatching the machines, dealing with all transport enquires and customer returns – even booking spare parts orders for customers. It’s the variety here and the people I work with that make every day different.’

‘Both appointments have been made with a view to maintaining our strong customer relationships and delivering our ethos of always putting customers first, in everything we do’, Hervé Donneaud, Evoca UK’s Managing Director confirms. ‘We have a great group of people at Evoca UK and we’re delighted to welcome Kirsty and Julie to our team.’

More Evoca coverage on Planet Vending is HERE

 

 

 

 

 

 

 

 

 

About the author

The Editor

Planet Vending’s Editor is Ian Reynolds-Young and it’s Ian’s unique writing talent that has made PV what it is today – the best read (red) vending blog in the world, and vending’s best read (reed). Ian ‘tripped and fell into vending’, in the capacity of PR executive, before launching a specialist agency, ‘reynoldscopy’, dedicated to the UK Vending business. The company continues to represent the interests of many of the sector’s leading brands.

‘It’s all about telling stories’, he says. ‘We want to make every visit to PV a rewarding experience. By celebrating the achievements of the UK’s operating companies, we’re on a mission to debunk the idea that vending is retailing’s poor relation.’

Add Comment

Click here to post a comment

Get Your Friday Fix!

Subscribe to our email updates and get the latest vending news directly to your inbox every Friday afternoon. Simples!
* = required field

Follow us on Twitter

Archives

Subscribe
SUBSCRIBE NOW

Subscribe To Our Weekly Newsletters 

We send an email every Friday afternoon so you can stay up to date with all latest vending news and events. 
close-link
%d bloggers like this: