Best Customer Service Award : In his recent series of articles for Planet Vending, Evoca UK Managing Director Hervé Donneaud was at pains to point out that his management style is designed ‘to empower our extremely talented people and encourage initiative.’ No surprises then to discover that the Best Customer Service Award Vendie, which his team was awarded for the second consecutive year, means a great deal.
‘When you put people together who, as individuals, are inspired by personal accountability and ownership, then suddenly you have a group that is greater than the sum of its parts, a group that is much stronger and more confident than it otherwise would be’, he said.
‘Aptitude is of the essence, but attitude is everything.’
‘As a sales unit I take pride that my team has been voted Number One and handed the Best Customer Service Award. You know what? Aptitude is of the essence, but attitude is everything. It’s people that make the difference, so honestly, nothing else matters…’
The Best Customer Service Award win comes hot on the heels of Evoca’s announcement that it will launch a Service Division later this year, which will ‘partner with their customers to act as an external provider but with the added benefit of a thorough and deep understanding of the company’s entire product suite.’
Evoca’s long-standing clients are well-established in the vending channels and many of them are interested in the company’s OCS and HoReCa machines, especially with all the attention Gaggia models have been generating recently. However, many of them have had to forego potentially lucrative opportunities for lack of back-up – hence Evoca’s launch of the new service.
‘With the Evoca Service team in their corner, our customers will be able to compete for opportunities that, up to now, have been beyond their in-house skill set’, Hervé said. ‘The Service Team will raise the bar for us in terms of the services we can offer our customers.
‘It’s great to win the Best Customer Service Award for a second year running but rest assured, we’re out to achieve a hat-trick of wins. We won’t be resting on our laurels.’
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