The technical help desk at Evoca UK receives calls every day, from all over the country, asking whether they can recommend a service partner. Typically, the caller is running a vending operation and one of their customers has expressed interest in, for instance, a Gaggia La Reale. Up to now, Evoca’s response to the question ‘can you help?’ – whether for installation or ongoing maintenance – has been limited to pointing callers in (what they trust) is the right direction. From here on in, though, Evoca’s answer to the same question will be ‘yes’.
Launching in summer 2023, Evoca’s dedicated Service Division will partner with their customers to act as an external provider but with the added benefit of a thorough and deep understanding of the company’s entire product suite.
‘Our long-standing clients are well-established in the vending channels and many of them are interested in our OCS and HoReCa machines, especially with all the attention our Gaggia models have been generating recently’, Technical Director Craig Jukes says. ‘The trouble is that many of them have had to forego potentially lucrative opportunities on their patch, because they don’t have access to the expertise that these opportunities demand. With the support of our new Service Division, that will no longer be the case and those customers will be able to expand their offer in confidence.’
The Evoca UK Service will be headed by Craig Jukes, with an initial team comprised of: a Service Manager (Grant Robinson, who comes to Evoca with over ten years of service experience and is already on board); a Service Scheduler, who will control the back-office that guides the team’s day-to-day activities, plus an initial tranche of six service engineers: two in the north, two in the midlands and two in the south.
‘Evoca’s Service Division will offer individual customers bespoke service contracts to suit their particular requirements and budgets’, Craig says. ‘My strapline for the Evoca Service Division would be that it ‘allows all of our customers to sell any of our products, anywhere in the UK, for installation at any type of site, with the confidence that a local expert will turn up, fully-trained, carrying all the right spares, for a first-time fix or an installation.’ OK, that’s not much of a strapline, but that’s our purpose. With the support of the Evoca Service Division, our customers will be able to compete for opportunities that, up to now, have been beyond their in-house skill set.’
‘Our initial feedback from the market is extremely positive, and we have already had a number of enquiries from customers who are eager for us to get started’, Craig says. ‘We’d encourage anyone who is interested in finding out more about our service plans at Evoca UK to register their interest with me, Grant or their Account Manager.’
More on Evoca UK can be found on Planet Vending