Unlocking Customer Loyalty: In the rapidly evolving world of automated retail, operators face challenges retaining their loyal customer base. That’s why Televend is taking bold steps toward redefining customer experience and loyalty management strategies.
At the core of this are Televend’s cutting-edge solutions – Televend Call Center and Technical Center. They seamlessly integrate to ensure flawless user experience and satisfaction.
Televend Call Center gathers all tickets, including customer calls, machine events, and error reports from the technicians on the field, into a single system. Operators can then easily prioritize tickets, leave notes for technicians, and even communicate directly with consumers through the Center.
Having all tickets prioritized in the Call Center, the Technical Center takes over. It automatically assigns tickets to available technicians based on the task priority, technician work hours, and skill set. Then it schedules the route for each technician to allocate their work within the shifts optimally. This way, operators can be sure every breakage or error is fixed with the utmost care and speed. Moreover, operators can be even more proactive and avoid breakdowns in the first place by scheduling regular machine maintenance.
Unlocking Customer Loyalty: Quality products and reacting promptly to customer complaints are a good start to make them stick around for a long time. But to truly impress them, it’s important to give them something extra as a way of saying thanks for being so devoted to your brand.
That’s why Televend offers its loyalty and customer engagement solution, which includes the MacJack app and the backoffice web app. This solution caters to consumers’ fast-paced needs and provides a user-friendly loyalty program that keeps them engaged and delighted.
MacJack is a mobile payment and loyalty app for end-users that provides cashless payments on vending or coffee machines. Through the app, users have the option to pay using their own money or with points they’ve earned from using the app or received from their employer. This cycle of interaction and reward cultivates a sense of loyalty, transforming occasional consumers into dedicated brand advocates.
The backoffice web app is a helpful tool for operators, acting like a manager for the MacJack app. With it, operators can manage users, track app payments, and engage with customers. Moreover, operators can make custom reward campaigns targeting specific people or offering special time-limited deals. All of this helps operators understand their customers better and make them keep coming back. This way of focusing on customers makes current customers happier and encourages new people to join in.
By putting users first and keeping them loyal with unique perks, operators can maintain a happy group of customers who want both ease and the feeling of being part of something. This helps users to feel valued, and operators to grow steadily. By using the insights from Televend’s solutions, businesses can get better and offer customers amazing experiences.
Ready to see how Televend’s loyalty solution can boost your business? Schedule a demo and discover the power of loyalty.