Change doesn’t have to be hard: The Upton Group makes a switch to Televend and sees major improvements in operations
The Upton group, a major player in UK vending, recently adopted Televend’s advanced vending management system, marking a shift after over 15 years with the previous provider. They presented their case study during the latest NIVO event held in Newcastle. The decision came soon after Upton visited Televend’s Headquarters accompanied by Televend’s UK Country Manager, Ian Forde. During the visit, the Upton Group saw first hand the technological edge and future-forward approach that Televend offers.
Reflecting on the visit, Ross Macdonald from the Upton Group said: “We were blown away by the level of innovation and speed Televend’s system offered. We weren’t planning to switch, but within a few minutes of their presentation, we were sold. We saw Televend was leagues ahead – the data, the speed, and how live everything was.”
Since implementing Televend, the Upton Group has experienced increased efficiency across its operations. Ross also emphasized the ease with which Televend addresses complex needs, from instant updates to integration with other payment options.
While implementation naturally brought challenges, the Upton Group’s team approach has eased the transition: “Switching systems is never easy,” Ross acknowledged, “but Televend advised us to create a dedicated team across departments. That decision has been invaluable.”
Now, a year in, The Upton Group is already seeing promising results and looks forward to maximizing the system’s capabilities. Ross said, “We’re excited for what’s next and would recommend Televend to others in the industry. It’s a game-changer.”
Building on its success in the UK, Televend is thrilled to present its technology at Vendex North. As an all-in-one automated retail platform covering everything from field service to billing, Televend helps operators grow their businesses through real-time data and smart analytics.
Visit their UK team led by Ian at stand 97/112 to see the system in action and get your questions answered. Don’t miss the opportunity to explore Televend’s platform, trusted by over 2000 customers worldwide.
More from Televend on Planet Vending here.
