Hot Vending Takes Off at London Luton Airport

Kepak and PG Group Vending have reached an industry milestone by launching Europe’s first Hot Vend Kiosk in an airport. The innovative one-stop automated retail solution has officially been installed at London Luton Airport (LLA).

The Kepak exclusive Hot Vend Kiosk will dispense one of its Cook-in-Box range burgers within 80 seconds of users making their choice. The machine has the capacity to hold up to 52 of Kepak’s Cook-In-Box range which comprises Cheese Melt, Breakfast Muffin and Peri Peri Chicken burgers.

Hot Vend KioskSituated in Pier A Departures in London Luton Airport, the Hot Vend Kiosk is the last chance for passengers to grab hot food before boarding their flight. London Luton Airport is one of the UK’s busiest airports and welcomed 16.2 million people in 2023.

Capable of handling multiple orders at once which is beneficial for groups of families flying together alongside cabin crew members and airport staff, Kepak and PG Group have revealed that data so far from the Hot Vend Kiosk shows that users are purchasing a minimum of two items per transaction.

“We’ve been able to execute a smooth roll out of our Hot Vend Kiosk into London Luton Airport, bringing a much-needed addition to the aviation automated retail sector”

PG Group
Carl Hunter

On launching into the airline sector, Kepak’s new Business Controller, Foods Division, Carl Hunter said, “We’ve been able to execute a smooth roll out of our Hot Vend Kiosk into London Luton Airport, bringing a much-needed addition to the aviation automated retail sector. We’ve already seen the impact that this single Kiosk has brought to the airport’s Pier A Departures area and we look forward to continued growth.

“With our partners at Automated Retail Technologies we’ve been able to host the Hot Vend Kiosk at other trial sites and from April we’re proud to be able to offer this groundbreaking technology to any other interested parties looking to expand their food-to-go offering.”

James Turner, Sales and Marketing Director at PG Group Vending, who operates the Hot Vend Kiosk and every other machine at the airport said: “Once again it has been a pleasure to support Kepak on bringing this revolutionary technology to passengers and staff at London Luton Airport.

James Turner

“This brand new concept has provided a solution for those seeking a hot food option to take onboard a flight without having to queue at QSRs (Quick Serve Restaurants). We believe this will provide a new level of convenience for passengers departing from Pier A.”

Mark Jennings, Head of Retail and Surface Access at LLA, commented: “We are very pleased to be able to provide passengers with this convenient and revolutionary grab and go solution that is perfect for those on tight schedules or seeking a hassle-free meal. With a focus on innovation, choice, value and a simple and friendly passenger experience, this new addition reinforces London Luton Airport’s commitment to offering even greater choice, regardless of location, time or budget.”


More on Kepak on Planet Vending Here



About the author

Yvonne Reynolds-Young

Planet Vending’s MD and Publisher is Yvonne Reynolds-Young. An island of corporate common sense surrounded by oceans of creative madness, Yvonne is the person to call if your intention is to make something happen. (She controls all the diaries and all the money, FYI). She’s also our Social Media Queen, single-handedly responsible for building PVs presence on LinkedIn, FaceBook and Twitter and thereby driving record volumes of traffic onto the site.

‘Customer service is my responsibility and it’s my job to make sure we’re always ahead of deadlines’ she says. ‘My background in big business means I speak the same language as our corporate clients and understand the particular pressures they face when working in the vending arena.’

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