PICTURED: Craig Jukes
N&W has been listening to customer feedback and consequently the company has introduced new pre and post selection software to its flagship ‘Canto’ and ‘Opera’ models.
Until now, the company’s free-standing hot drink machines only allowed customers to order sugar, or ‘extra strength’, before selecting their drink. Now, a customer makes a drink selection and can then be given the option to add sugar, or to specify ‘extra-strength’ after they have made their drink choice.
‘This is something that our customers have been requesting for some time’, Technical Director Craig Jukes said, ‘and we’re only too pleased to provide the facility for them.’
However, the new software is not mandatory: indeed, the machines will continue to leave Bilston with pre-selection as the default setting. The new option will be activated as desired, during the on-site installation process.
‘We believe that we’re the only machine manufacturer that gives customers the option to set their machines up as either pre or post selection’, Craig added.
For more information on the new software – or indeed on any N&W product, call 01902 355000, or visit the company’s web site.
