When I took on the job of Customer Services Director at Lavazza Professional two years ago, I soon discovered that I was heading up one of the most able...
Tag - Customer Service
Like Father Like Son. If you were to ask senior management at ARN, ‘what’s the secret of your success?, they’d find it difficult to pin a medal on any...
In the latest edition of his blog for Planet Vending, AVA Chair and N&W MD Dave Ward reflects upon a letter recently received from a Happy Customer...
In his latest column for PV, DAVE WARD on why there’s nothing worse than bad service… The story I’m about to tell is on-going. Right now...
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