Compass

Compass Announces the Arrival of ‘Frictionless’ Stores to Foodservice

Compass Group UK & Ireland has today unveiled plans to launch its first fully ‘frictionless’ store in a workplace. It will go live in early 2022. This store, a first for the food service sector, will open in Ireland, followed by a roll-out at selected sites in the UK. Locations will include units within other corporate clients, as well as in the Sports & Leisure and Defence sectors.

CompassThe new stores will utilise AiFi’s AI-powered computer vision technology, which allows shoppers to purchase items in-store without having to wait in line or stop to scan or pay.  (Find out more about AiFi, HERE). The stores will typically stock a selection of both hot and chilled ‘grab-n-go’ dishes, drinks and confectionery.

A truly friction-free 24/7 shopping experience, customers ‘check in’ when entering and then freely wander through the store selecting from the wide assortment at their leisure; no scanning and no queuing to pay.  They simply leave with their purchases and a receipt is delivered directly to their phone moments later.

Facial recognition is not needed with this technology, so customer anonymity is assured.

Facial recognition is not needed with this technology, so customer anonymity is assured. Once inside, computer vision cameras anonymously track the shopper, adding the selected items to a virtual shopping cart.  No facial recognition or biometrics are used, ensuring privacy.

The frictionless stores will be utilised either at sites where vending-only solutions exist currently, or where the new format can be included as a part of suite of options for the client, looking for a mix of self-service and serviced meal options. Compass employees will remain on hand to provide support to customers on site. The stores will typically stock a selection of hot and chilled ‘grab-n-go’ dishes, drinks and confectionary.

A Compass Ireland client workplace in South Dublin was selected as the first location for this innovative, new foodservices solution.  It will open as soon as working for home advice is lifted, hopefully early in 2022.  Trials have already been successfully carried out.

‘We’re incredibly excited to be launching our frictionless store technology through our partnership with AiFi’, said Ian Cranna, Future of Food Director, Compass Group UK & Ireland said. ‘At Compass, we’re constantly looking at opportunities to offer an even more convenient service to the millions of customers we serve every day, while continuing to provide access to great food and drink. This cutting-edge technology will provide customers with additional convenience and the ability to quickly pop into our store and pick up what they need – it’s a great solution for busy workers.’

Visit Planet Vending for more news on the unattended retail sector.

 

 

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The Editor

Planet Vending’s Editor is Ian Reynolds-Young and it’s Ian’s unique writing talent that has made PV what it is today – the best read (red) vending blog in the world, and vending’s best read (reed). Ian ‘tripped and fell into vending’, in the capacity of PR executive, before launching a specialist agency, ‘reynoldscopy’, dedicated to the UK Vending business. The company continues to represent the interests of many of the sector’s leading brands.

‘It’s all about telling stories’, he says. ‘We want to make every visit to PV a rewarding experience. By celebrating the achievements of the UK’s operating companies, we’re on a mission to debunk the idea that vending is retailing’s poor relation.’

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